Privacy Policy


This Privacy Policy applies to Platinum Conveyancing Services Pty Ltd (ABN 95 673 369 036 )  (“Business” or We, Us or Our”) and You (or Your), being the user of this website or individuals / business owners interacting with our Business for any purpose and by any means.

The Business is committed to safeguarding Your Personal Information. We recognise that individuals have a right to control how their Personal Information is collected and used. Providing Personal Information is an act of trust and it is taken seriously.

This Policy may change from time to time (without notice) and is available on our website.

By providing us with Your Personal Information or interacting with Us through Our website, Contact Form or telephone contact, You accept that You have had sufficient opportunity to read and access this Privacy Policy and accept this policy.


We do not collect Sensitive information as defined in the Privacy Act. This includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.


We will not sell or rent Your Personal Information to third parties.


We collect Your Personal Information for the primary purpose of providing our services to You, internal record keeping and marketing.


In any area of our website or your interaction with the Business (email, phone or otherwise) where We ask you to provide Personal Information, it is completely optional for You to participate and to give this information. For example, We request information from You when:

  • You request a product or service
  • You request information about a product or service
  • You sign-up for email updates and marketing information
  • You provide feedback
  • You Contact Us for any reason
  • The Business contacts You about a product or service we offer

We may ask for Your name, e-mail address, phone number, address, business details, as well as other similar information that is needed to help service You and communicate with You. We may also collect information through other methods like telephone calls with You, correspondence, Your website (if You are a business owner), media publications, social media platforms and other publicly available information on the website or otherwise.


When We collect Personal Information, We will, where appropriate and where possible, explain to You why We are collecting the information and how we plan to use it.

For the purpose described above, information may be shared with related group companies in Australia. Also, in order to operate the website or deliver a service, Personal Information may also be shared with a business service provider, a non-Company group company, who are contracted by Us to deliver services.

We may also send Your details to a listed business (service provider) on this website for the purpose of helping service You.

Further, Your Personal Information may be disclosed where required or authorised by law.


You can decline to submit Personal Information to any of Our services at any time. However, if You decline to submit Personal Information, We may not be able to provide You with requested Services.


The Business provides links to websites outside of this Business site. These linked sites are not under the control of the Business, and the Business is not responsible for the conduct of companies linked to the Business web site, nor for the performance or otherwise of any content and/or software contained in such external websites.


We may use cookies to deliver Website Google Analytics information and also to improve Your online experience by storing information about Your preferences on the website. As with most websites, when You interact with Us, via this website, the system will send Your computer a cookie which is then stored on Your computer but which You can delete. A cookie does not personally identify You but tells Us that Your computer has visited the website and what pages of the website You viewed. Cookies use Your computer’s IP address to know where in the world You are accessing the internet. Browser details are also captured.


If You would like to restrict the use of cookies You can control this in Your Internet browser


The Website may uses Google Analytics to track statistics regarding our audience and Website traffic. No personally identifiable information is transferred from the Website to Google Analytics. We may also use other third-party services to track statistics regarding Our audience and Website traffic. No personally identifiable information is transferred from the Website to any of these third-party services. Google may transfer this information to third-parties where required to do so by law, or where such third parties process the information on Google’s behalf.


This website may at times operate an email newsletter program, used to inform subscribers about products and services supplied by the Business. Users can subscribe through an online automated process should they wish to do so at their own discretion. Some subscriptions may be manually processed at the time you interact with the Business. When You subscribe to a mailing list, We share Your email address with the publisher of that mailing list.

You always have an Opt-Out option with email newsletters and other communication

Further, You may opt-out of any method of receiving communication from Us including but not limited to emails, newsletters, and telephone promotions.

With Our newsletter and some emails, this process is detailed at the footer of each email campaign, with clear instructions on how to un-subscribe. With telephone promotions, this process is detailed by using the “Opt-Out” link. If you believe your details were added to a list without your permission.


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When Your personal information is no longer needed for the purpose for which it was obtained, We will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored on the Business system which will be kept by Us for a minimum of 7 years for taxation, statutory and internal purposes.

Overall, whilst the Business will make every effort to keep Your Personal Information secure, You acknowledge and accept that We make no guarantees that information transmitted over the internet or through email can ever be 100% secure. This applies to information You receive from Us and transmit to Us. Hence, in interacting with the Business, You do so at your own risk.


You may access the Personal Information We hold about You and to update and/or correct it, subject to certain exceptions. If You wish to access Your Personal Information.

The Business may charge an administrative fee for providing a copy of your Personal Information. This will be explained to you at the time of the request. In order to protect your Personal Information we may require identification from You before releasing the requested information.


It is important to Us that Your Personal Information is up to date. We will take reasonable steps to make sure that Your Personal Information is accurate, complete and up-to-date. If you find that the information We have is not up to date or is inaccurate, please advise Us as soon as practicable so We can update our records and ensure We can continue to provide quality services to you.


You are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites). We cannot guarantee or verify the contents of any externally linked website despite their best efforts.

You should, therefore, note that You click on external links at Your own risk and the Business cannot be held liable for any damages or implications caused by visiting any external links mentioned.


You are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at you own discretion and note that the social media platform may track and save Your request to share a web page respectively through Your social media platform account.


This Business and website through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example:

You are advised to take caution and good judgement before clicking any shortened urls published on social media platforms on this website.

Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and the Business cannot be held liable for any damages or implications caused by visiting any shortened links.


Transmissions of payment information with the Website is encrypted using 128-bit SSL. Platinum Conveyancing Service has also sought to use other reasonable administrative, technical, and physical security measures to protect your Personal Information and other information against the unauthorized access, destruction or alteration of your information. However, no method of transmission over the Internet, and no method of storing electronic information, can be 100% secure. Platinum Conveyancing Service cannot guarantee the absolute security of your transmissions to us or of your information stored on our servers.


Targeted Advertising. Platinum Conveyancing Service does not use any tracking technologies on its Website and Platinum Conveyancing Service does not offer targeted advertising through the Website. As a result, the Website does not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our data collection or use practices in response to such signals.


If Platinum Conveyancing Service or its owners engages in any merger, acquisition, reorganization, sale of all or substantially all of its assets or bankruptcy or insolvency (Major Corporate Event), we may, as part of the transaction, sell, transfer or share some or all of your information, including your Personal Information. Platinum Conveyancing Services will not sell your Personal Information to any third party outside of a Major Corporate Event.


If you are located anywhere outside of the Australia, please be aware that information we collect, including, Personal Information, will be transferred to, processed and stored in the Australia. The data protection laws in the Australia may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in Australia according to laws of the Australia. By using the Platform or providing us with any information, you consent to this transfer, processing and storage of your information


If you have any concerns or complaints about our Privacy Policy please contact us by using the Contact Us page on this website.